Last Updated: April 2025
Vexa Media (Pty) Ltd ("Vexa Media", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and business name when you fill out our contact form or subscribe to our newsletter.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, device information, and IP address.
- Communication Data: Records of correspondence when you contact us via email, phone, or contact forms.
2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide requested services
- To send marketing communications (with your consent)
- To improve our website and services
- To comply with legal obligations
- To analyse website traffic and user behaviour
3. Legal Basis for Processing
Under POPIA, we process your personal information based on one or more of the following grounds: your consent, performance of a contract, compliance with a legal obligation, or our legitimate business interests.
4. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings. We use Google Analytics to understand how visitors interact with our website.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. We may also disclose information when required by law.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
8. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any linked websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: hello@vexamedia.co.za
- Phone: +27 83 537 5899
- Address: Bloemfontein, Free State, South Africa